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Claims

At Chubb Samaggi Insurance, our aim is to process your claim as quickly as possible. To ensure your claim is handled promptly and efficiently, please take note of the details outlined on this page.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Download Claim Form

Please submit your completed claim form together with required claim documents to us at the below address:

Chubb Samaggi Insurance PCL.

2/4 Chubb Tower, 12th Fl.,

Northpark Project, Vibhavadi-Rangsit Rd.,

Thung Song Hong, Laksi,

Bangkok 10210

Fax no. 66 2611 4050

For claims assistance please call/email our Customer Service

Customer Service Centre

Hotline: 66 2611 4242 (Mondays to Fridays, 8.30am to 7.00pm)

E-mail: Travel.TH@chubb.com

How to submit your claim

  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by downloading a copy of our Chubb Travel Insurance claim form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim, submit your claim form documentation with all supporting documents by post.
  6. Once submitted you should expect to receive confirmation of your claim number within 5 days for posted claims.
  7. Should you have any query in relation to your claim including a status update please contact our Claims at travel.th@chubb.com remembering to quote your policy and claim number.

For prompt assessment, please ensure you provide all the information required in your submission. Any missing details will usually result in a delay in claim assessment as we will need to contact you for clarification.

Required documents to submit in support of your claim

All claims are required to be submitted with the following supporting documents:

  • Completed Claim Form
  • Travel booking confirmation and itinerary.

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Type of Claim

Supporting Documents
Accidental Death
  • Copy of the passport and/or traveling evidence of the Insured Person
  • Copy of the death certificate
  • Copy of the autopsy report certified by the institute that issue the report
  • Copy of the police report prepared by the police who have authority in the locality where the event took place
  • Copy of the Insured Person’s ID card and house registration, which indicate that the Insured Person is deceased.
  • Copy of the Beneficiary’s ID card and house registration
Medical benefit due to Covid-19
  • Copy of the passport and/or traveling evidence of the Insured Person
  • Certified true copy of the Insured Person’s ID card
  • Original of Medical reports and / or other documents as evidence of you being diagnosed with COVID-19 in Thailand
  • Original Invoices/ receipts listing the expenses or a summary of the bill and the receipts

Underwritten by Chubb Samaggi Insurance PCL

©  Chubb Samaggi Insurance PCL. This policy is underwritten by Chubb Samaggi Insurance Public Company Limited. Full details of the terms, conditions and exclusions of this insurance are provided in the policy documentation.